Geetansh Saini
Solving product and CS problems for e-commerce SaaS businesses.
Social SnowballAcquired by dotdigital for $35M · Aug 2025
├─
Product Designer, Coordinator & Quality Control
Shipped 80+ features end-to-end, adopted by 2,200+ brands (TRUE CLASSIC, G FUEL, Plunge, Obvi, The Oodie, mindbodygreen…), enabling $5M+ merchant GMV per year. Owned QA & UAT; built and scaled Engineering Support™.
├─
Head of Customer Success
Led a CS team of 3 managing 1,200+ e-commerce merchants contributing $2M+ annual revenue; direct account manager for 25+ top-tier brands worth $662K+.
└─
Customer Success Manager
Supported 1,000+ brands launching affiliate & influencer marketing; built systems and SOPs that kept median response time under 10 seconds.
Euka AIRanked #1 by TikTok Shop · $4B GMV driven
├─Head of Retention
└─Customer Success Manager
I'm a product guy at heart. I help B2B SaaS businesses:
Build systems that show how users are using the platform.
Generate resources (health scores, user success guides, processes, automations) for CS teams to make them 10x more productive.
Shrink time-to-value for the product workflows that matter.
Retain more customers and grow LTV with product- and CS-driven retention practices.
Increase overall engagement and product usage across your user base.
Got a product or CS problem? The fastest way to reach me is a DM.
© 2026 Geetansh Saini